Every business needs a great receptionist at some point on their business journey; the person who connects enquiries to the right person in your business, ensuring it’s done swiftly, and hopefully cheerfully!
Even if you don’t have a receptionist right now, someone at your company is wearing that “hat”. It could be you, the business owner or manager.
Your business will suffer immensely without this role filled correctly and with the right person.
We know from research that there is a direct correlation between your sales and how effective your reception is running. It impacts the customer service your clients are receiving, who your team sees in the office, and how they observe people are being treated.
Have you ever wanted to increase your purchases or relationship with a company that treated you shockingly at reception, or took forever to connect you? I am sure if you had options you would hang up and try the next business.
On the other hand, have you ever experienced how much more work you want to do with a particular business, just because of how you were treated on the first contact? Or were your expectations exceeded by how quickly your phone call was returned?
These are just some of the differences between a high performing and low producing receptionist.
There is a very high demand for good receptionists.
It’s not a role that requires degrees or qualifications. Many positions fall in this category, but for now we are speaking specifically of the Receptionist or Front office type roles.
Rarely does any Candidate Resume tell you what you need to know to make the right hiring decision.
Candidates are coached on what to say and for some, their resumes are usually talking about what they have done, not really telling you how effective they were at the job.
Other candidates who could be exceptional, may have the worst looking resume, or even no resume. You could overlook these candidates because they just don’t present the way you expect.
This is why it is so important that you know exactly how to choose candidates.
How can you know from an application, or a resume, that the candidate will produce results, be effective and fit the role?
The reality is, you can’t. Not without the right approach to check their past productivity and value they have added to organisations.
This is the simple reason why companies make the wrong hiring decisions, and we are here to help you fix it once and for all.