We had hired employees that weren’t the right fit for our business goals. We then engaged Performia to provide recruitment training to improve hiring.
What was the scope of their involvement?
Performia’s provided guidance, support, and advice for our recruitment process. The team put us on a training program and gave us access to their testing system. Their training started with face-to-face communication, but eventually transitioned to interfacing online.
What is the team composition?
I worked with an account manager.
How did you come to work with Performia?
I received a referral from a consultant that worked with our company. We didn’t consider other HR vendors because Performia’s representative made us comfortable with hiring them.
What is the status of this engagement?
We started working with them in 2010. I left the company in 2018.
What evidence can you share that demonstrates the impact of the engagement?
Performia had a significant impact on our business. They helped us assemble the right team to get the result we wanted. Also, their telephone support was a valuable service.
How did Performia perform from a project management standpoint?
I’ve never worked with a company with such good customer service. I had also never worked with a vendor for so long. Performia’s open collaboration was fantastic and well-suited for the long-term partnerships. We communicated via phone and email. I could call their head office in Melbourne directly.
What did you find most impressive about them?
The team had strong technical skills and provided excellent customer service.
Are there any areas they could improve?
I didn’t have any major issues with them, but Performative could have touched base more proactively.
Do you have any advice for future clients of theirs?
Clients should take advantage of Performia’s training program and interact with the system as much as possible.